Privacy Policy

Effective Date: 8/01/2026

Courageous Dialogue Counseling Center (“Courageous Dialogue,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit our website or communicate with us through its features.

Information We Collect

Depending on how you use our website, we may collect:

* Information you provide directly, such as your name, email address, telephone number, preferred method of contact, appointment-request information, and other details submitted through a contact form.
* Technical and usage information, such as your IP address, browser type, device information, referring website, pages visited, and the date and time of your visit.
* Cookie and analytics information used to understand website traffic, improve performance, remember preferences, and maintain website security.
* Payment or insurance-related information, if those functions are offered through the website or a secure third-party service.

Please do not submit detailed medical, mental-health, diagnostic, treatment, or other highly sensitive information through a general website contact form or ordinary email unless the form is specifically identified as secure.

How We Collect Information

Information may be collected when you:

* Complete a website form;
* Request an appointment or additional information;
* Call, email, or otherwise communicate with us;
* Use an online scheduling, payment, client-portal, or telehealth service;
* Subscribe to communications; or
* Browse the website, through cookies and similar technologies.

How We Use Information

We may use information collected through the website to:

* Respond to questions and requests;
* Contact you about services or appointment availability;
* Provide administrative support;
* Operate, maintain, secure, and improve the website;
* Understand how visitors use the website;
* Process authorized transactions;
* Comply with applicable legal and regulatory requirements; and
* Protect the rights, safety, and property of our clients, employees, visitors, and organization.

Submitting a contact or appointment-request form does not, by itself, establish a therapist-client relationship.

Clinical and Health Information

This general website Privacy Policy is not a substitute for Courageous Dialogue Counseling Center’s Notice of Privacy Practices. Protected health information created or received in connection with counseling, psychological, psychiatric, medication-management, assessment, or other clinical services is handled in accordance with applicable privacy laws and the Center’s Notice of Privacy Practices.

Where this Privacy Policy and the Notice of Privacy Practices address the same information, the Notice of Privacy Practices and applicable healthcare privacy laws will govern protected health information.

How We Share Information

We do not sell or rent personal information collected through this website.

We may share information only as reasonably necessary with:

* Website hosting, scheduling, analytics, payment-processing, communications, information-technology, and security providers;
* Clinicians, employees, or authorized contractors who need the information to perform their responsibilities;
* Government authorities, courts, regulators, or law-enforcement agencies when required or permitted by law;
* Professional advisers, such as attorneys, accountants, insurers, or compliance consultants; or
* A successor organization in connection with a merger, restructuring, or transfer of business assets, subject to applicable privacy requirements.

Third-party service providers may have their own privacy policies and security practices. We encourage visitors to review those policies before providing information through an external service.

Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies. These tools may help the website function properly, remember visitor preferences, measure website performance, identify technical problems, and understand general visitor activity.

You may be able to limit or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

* Request information about the personal data we maintain about you;
* Request access to or correction of your information;
* Request deletion of certain information;
* Withdraw consent where processing is based on consent;
* Limit certain uses or disclosures of your information;
* Opt out of nonessential communications; or
* Submit a complaint or appeal concerning how a privacy request was handled.

These rights may be subject to legal exceptions, identity-verification requirements, and record-retention obligations. Rights involving clinical records should be exercised according to the Center’s Notice of Privacy Practices.

To submit a general website privacy request, contact us using the information provided below.

Information Concerning Minors

This website is intended for a general audience and is not designed to collect personal information directly from children under 13 without appropriate parental or legal-guardian involvement.

Courageous Dialogue Counseling Center may provide professional services to children and adolescents. Information related to those services is handled according to applicable healthcare privacy laws, consent requirements, professional standards, and the Center’s Notice of Privacy Practices.

If you believe a child has submitted personal information through this website without appropriate authorization, please contact us so that we can review and address the situation.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no website, email system, electronic transmission, or storage method can be guaranteed to be completely secure.

For this reason, please do not use a general website form or ordinary email to communicate urgent, emergency, or highly sensitive clinical information.

Data Retention

We retain website information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal and professional obligations, resolve disputes, maintain security, and enforce agreements. Clinical and business records may be subject to separate retention requirements.
Third-Party Websites

Our website may contain links to external websites or services. Courageous Dialogue Counseling Center does not control and is not responsible for the privacy practices, security, accessibility, or content of those third parties. Visiting an external website is subject to that provider’s terms and privacy policy.

Emergency Communications

This website, its contact forms, email, and social-media accounts are not monitored continuously and should not be used during an emergency.

If you or someone else is in immediate danger, call **911** or go to the nearest emergency room. If you are experiencing a mental-health crisis in the United States, call or text **988** to reach the Suicide & Crisis Lifeline.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technologies, or legal obligations. The revised policy will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or would like to submit a website privacy request, please contact:

Courageous Dialogue Counseling Center
900A South Main Street
Suite 105
Bel Air, MD 21014 
Email: reception@courageousdialogue.com
Phone: (410) 914-4012

For questions or requests involving clinical records or protected health information, contact the Center directly.